Lotto Owl support and subscription help

No. Lotto Owl is unofficial and is not affiliated with, endorsed by or connected to the Florida Lottery or any lottery. It does not sell tickets, accept wagers or pay prizes. Results and checks can be wrong or late. Confirm with the official source or an authorized retailer before claiming.

• Check the Florida Lottery source

Winning numbers, jackpots and draw times for every game are free, as is the generator's Random mode. The subscription includes scanning and checking, saved tickets, alerts, Live Activities, widgets, Siri, scratch-off top-prize information, stats, history, the take-home calculator and Claim Helper. The yearly plan ($19.99/year) starts with a 7-day free trial for eligible users; the monthly plan ($2.99/month) has no trial. These are US prices; Apple shows your local price before you buy.

Open Scan and point the camera at a supported Florida draw-game ticket. Review the game, date and numbers before checking, and correct anything the camera misread. You can enter a ticket by hand. The app does not check scratch-off tickets or EZmatch instant prizes. Keep your original paper ticket; a photo is not a claim ticket.

Results may be delayed, incomplete or corrected. Connect to the internet and refresh. Check the game, draw date and entered numbers. Cached results can be read offline, but new results and purchase restoration need a connection. The app is an information tool; always confirm with the official source or a retailer.

Connect to the internet, open More, then Subscription and tap Restore purchases. Use the Apple Account that purchased the subscription. Restore does not start a new trial. If access is still missing, email support with your device model and iOS version. Do not send card details or ticket photos.

The subscription renews automatically. Cancel in Apple Settings at least 24 hours before the trial or current period ends to avoid the next charge. Trial eligibility is set by Apple. Family Sharing is not available. Apple processes payment and refund requests; deleting Lotto Owl does not cancel the subscription.

• Manage or cancel your subscription
• Request a refund from Apple
• Terms of Use, Apple's standard EULA

There is no Lotto Owl account to delete. Tickets and photos stay on your iPhone and sync to your own private iCloud when enabled. We cannot read that database. Delete a ticket in Tickets. Removing the app does not delete its iCloud data; manage that separately in iPhone Settings, your Apple Account, iCloud storage and Lotto Owl. Turn off alert choices in More, Alerts & notifications; disabling iOS notifications alone does not immediately delete server records. Device rows are deleted 30 days after APNs rejects a token or 90 days after last seen. Email support about server-data deletion.

Open More, Alerts & notifications to choose your games, quiet hours and alert options. You must also allow notifications in iPhone Settings for Lotto Owl. Alerts need an active trial or subscription and a connection. Delivery can be delayed; never rely on an alert to meet a claim deadline.

No. Random numbers and past results do not predict future draws or improve the odds. Scratch-off top-prize counts describe unclaimed prizes; they do not guarantee a prize or show exact ticket sales. The take-home calculator gives estimates, not tax advice. Confirm claim rules and deadlines with the lottery.

Lotto Owl is for adults 18 and over. If gambling is causing problems, call the Florida Council on Compulsive Gambling at 1-888-ADMIT-IT, 888-236-4848. Help is available free, 24/7.

• Call 1-888-ADMIT-IT, 888-236-4848