Baby Phone support and purchase help
Contact support
support@shopwiselane.com
Response time Within 3 business days.
Published by Md Yousuf Ali Khan
App languages
- العربية
- English
Frequently asked questions
What age is Baby Phone for?
The games are designed for children aged 1 to 3. The App Store Kids Category age band is 5 and under. No reading is needed to tap the pictures and hear the voices.
Does it work without Wi-Fi?
Yes. The games, saved family photos and recordings work offline. Purchases, restoring purchases and external help links need internet access.
Does the toy phone make real calls?
No. All calls happen inside the game. If you save a family number and your child dials it on the toy keypad, the game shows that person's photo and rings. It does not place a real call.
Can we play in Arabic and English?
Yes. Switch the game language in the parents' area. Arabic play uses Modern Standard Arabic and 28 Arabic letters. English play has letters A to Z. Both have numbers 1 to 10.
Are there ads or a subscription?
There are no ads and no subscription. Try the app free; one purchase unlocks all sections and supports Family Sharing. Apple shows the current price before you buy.
Are family photos, voices or numbers uploaded?
No. They stay on your device. You can remove them using the family controls in the parents' area. Device backups may contain app data, depending on your settings; manage backups separately.
Where can I record a family greeting?
During first-launch parent setup or later in the parents' area. The initial recording step has no parental gate. Recording needs microphone permission, and you can use the game's voices instead.
How do I restore my purchase?
Open the parents' area, complete the maths question and tap Restore purchase. Use the same Apple Account that made the purchase and connect to the internet. If access is still missing, email support with your device and iOS version. Do not send payment-card details.
Restore purchases
- Connect to the internet. Open the parents' area and answer the maths question.
- Tap Restore purchase.
- Use the same Apple Account that made the purchase.
Refunds
Apple handles refund requests.